Terms of Service

Last Updated: September 28, 2026

These Terms of Service (“Terms”) govern the use of the Retro Cleaning LLC website and the services provided by Retro Cleaning LLC (“Retro Cleaning,” “we,” “us,” or “our”). By requesting a quote, scheduling a service, approving an estimate, making a payment, or otherwise using our services, you agree to these Terms.

1. Services

Retro Cleaning LLC provides exterior cleaning and property maintenance services, which may include pressure washing, soft washing, house washing, driveway and concrete cleaning, window cleaning, gutter cleaning, deck and patio cleaning, Christmas light installation, and other related services.

The exact scope of work for each project will be based on the estimate, quote, invoice, service agreement, or other written communication provided to the customer.

2. Quotes and Pricing

Prices provided through estimates or quotes are based on the information available to Retro Cleaning at the time the quote is prepared.

If the actual condition, size, accessibility, or scope of the property differs substantially from the information originally provided, Retro Cleaning may discuss necessary changes to the scope or price with the customer before performing additional work.

Unless otherwise stated, additional services outside the agreed scope of work are not included in the original price.

3. Payment

Unless otherwise agreed in writing, payment for exterior cleaning services is due upon completion of the agreed-upon work.

Retro Cleaning may require a deposit for certain projects or services.

Christmas light installation services generally require a 50% deposit to schedule and begin the project, with the remaining balance due upon completion of installation unless otherwise stated in the customer's individual quote or service agreement.

Customers are responsible for paying all amounts agreed to in their approved estimate, invoice, or service agreement.

4. Cancellations and Rescheduling

Customers should provide at least 24 hours' notice when requesting to cancel or reschedule a scheduled service.

We understand that circumstances can change and will make reasonable efforts to accommodate scheduling changes.

Retro Cleaning reserves the right to reschedule a service because of weather, equipment problems, unsafe working conditions, emergencies, or other circumstances reasonably outside our control.

5. Weather and Outdoor Conditions

Because many Retro Cleaning services are performed outdoors, weather and environmental conditions may affect scheduling.

Rain, storms, high winds, freezing temperatures, extreme temperatures, lightning, or other unsafe or unsuitable conditions may require a service to be delayed or rescheduled.

A weather-related rescheduling does not constitute a cancellation or failure to provide the agreed service.

6. Customer Responsibilities

Before service begins, customers are responsible for providing reasonable and safe access to the areas being serviced.

Customers should:

Ensure windows and doors are properly closed and secured.
Notify Retro Cleaning of known leaks, damaged surfaces, electrical hazards, or other property concerns.
Secure pets and keep people away from active work areas when necessary.
Remove or secure fragile, valuable, or easily damaged outdoor items when reasonably possible.
Provide access to water or other utilities when required for the agreed service.
Inform Retro Cleaning of any surfaces, landscaping, fixtures, or property features requiring special care.

Retro Cleaning may move lightweight items when reasonably necessary but is not responsible for moving heavy, permanently installed, unusually fragile, or hazardous objects unless specifically agreed upon.

7. Pre-Existing Damage and Property Conditions

Exterior cleaning can reveal existing deterioration or defects that were previously concealed by dirt, organic growth, staining, or other buildup.

Retro Cleaning is not responsible for damage resulting from pre-existing defects, deterioration, improper installation, lack of maintenance, or structural problems that were not caused by Retro Cleaning's negligence.

Examples may include loose or damaged siding, failing or oxidized paint, deteriorated wood, cracked concrete, damaged mortar, improperly sealed windows or doors, failing caulk, loose fixtures, damaged roofing materials, oxidation, pre-existing water intrusion, or other compromised surfaces.

Customers should disclose known property defects before work begins.

8. Cleaning Results

Retro Cleaning strives to provide high-quality professional results. However, some stains, discoloration, oxidation, organic growth, mineral deposits, rust, paint damage, or other surface conditions may not be completely removable through normal cleaning.

Cleaning may also reveal permanent discoloration, fading, damage, or uneven coloration that existed underneath accumulated dirt or growth.

We do not guarantee that every stain, mark, or discoloration can be completely removed.

9. Concerns Following Service

If a customer has a concern regarding completed work, the customer should contact Retro Cleaning as soon as reasonably possible.

We ask that customers provide us with a reasonable opportunity to inspect the concern and, when appropriate, attempt to correct an issue before seeking another remedy.

10. Christmas Light Installation

Christmas light installation may be subject to additional terms contained in an estimate, invoice, or separate service agreement.

Unless otherwise specifically agreed in writing, lighting materials supplied by Retro Cleaning for seasonal installation remain the property of Retro Cleaning.

Installation and seasonal removal will be performed according to the scope described in the customer's quote or agreement.

Customers should not modify, relocate, remove, or otherwise alter professionally installed lighting systems without first contacting Retro Cleaning.

Weather, electrical conditions, property conditions, or circumstances outside Retro Cleaning's reasonable control may affect the operation or appearance of seasonal lighting.

If there is a conflict between these Terms and a separate written Christmas light service agreement signed or accepted by the customer, the terms of the specific service agreement will control for that project.

11. Photographs and Marketing

Retro Cleaning may take photographs or videos before, during, and after services for documentation, quality control, portfolio, educational, advertising, website, Google Business Profile, and social media purposes.

By using our services, customers authorize reasonable use of photographs and videos of the work performed and the exterior areas of the property.

Retro Cleaning will make reasonable efforts not to intentionally display personally identifying customer information in marketing materials.

Customers who have specific privacy concerns regarding photographs or videos should notify Retro Cleaning before work begins.

12. Website Use

The Retro Cleaning website, including its text, branding, graphics, logos, photographs, and other original content, may not be copied, reproduced, distributed, or used for commercial purposes without permission, except where otherwise permitted by law.

Users may not intentionally interfere with the operation or security of the website or use it for unlawful purposes.

13. Website Information

We make reasonable efforts to keep information on our website accurate and current. However, website information regarding pricing, availability, services, promotions, or other matters may change.

Information displayed on the website does not override the terms of a specific written estimate, invoice, or service agreement provided to a customer.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Retro Cleaning LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

15. Third-Party Services and Links

Our website may contain links to or use services provided by third parties, including payment processors, scheduling providers, mapping services, social media platforms, or other websites.

Retro Cleaning is not responsible for the content, security, availability, or privacy practices of third-party websites or services.

16. Privacy

Information submitted through our website, quote forms, contact forms, or other communications may be collected and used to respond to inquiries, provide requested services, communicate about scheduled work, process transactions, and operate our business.

Additional information regarding how personal information is handled may be provided in our Privacy Policy.

17. Governing Law

These Terms and any disputes arising from the use of our website or services will be governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

18. Changes to These Terms

Retro Cleaning LLC may update these Terms periodically to reflect changes to our services, business practices, or legal requirements.

When these Terms are updated, the “Last Updated” date at the top of this page will be revised.

Continued use of our website or services following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

19. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.

20. Entire Agreement

These Terms, together with any applicable estimate, invoice, service agreement, and Privacy Policy, constitute the agreement between the customer and Retro Cleaning regarding the applicable services.

Specific written terms contained in an accepted estimate, invoice, or service agreement may supplement these Terms.